At Asaal Beauty, we offer you the Golden Guarantee for 15 days from the date of receiving the product. This period gives you enough time to try the product and ensure its quality.
What the Warranty Covers
Manufacturing defects or shipping damage
If your product arrives leaked, damaged, or with a broken package—we are fully responsible.
Failure to deliver promised benefits
If the product doesn't deliver the benefits we've stated, you have the right to a warranty claim.
Conditions
Product condition
The product must be in its original condition, or used reasonably (consumption not exceeding 20% of the contents).
Proof of purchase
Order number and proof of purchase are essential for processing your request quickly.
What's Not Covered
Excessive use
If more than 20% of the product has been consumed, we cannot consider it a 'reasonable trial'.
Individual skin reactions
Every skin is unique. Some individual reactions are normal and don't indicate a product defect.
How to Submit a Warranty Claim
- 1Fill out the form below
- 2Provide order number, clear photos, and a brief description of the issue
- 3We'll review your claim and respond within 3 business days