These Terms and Conditions, together with the Privacy Policy, Warranty Policy, and Shipping Policy, form the complete agreement between you and Asaal Beauty when using our website and services and purchasing our products.
We believe every premium experience starts with clarity and trust—this is what we strive to deliver here.
By using this website, you agree to these Terms and Conditions. If you do not agree, please stop using the website immediately.
Legal Entity
Products are sold through the Asaal Beauty online store (www.asaalbeauty.com) by Asaal Beauty, a Saudi company headquartered in Jubail, Eastern Province, Kingdom of Saudi Arabia.
Intellectual Property
We grant you a personal, non-transferable, non-assignable, and revocable license to use the software provided as part of the website for the sole purpose of enabling you to use and enjoy our services.
Prohibited:
- Commercial use or use on behalf of third parties without prior written permission
- Copying, modifying, or distributing any content from the website
All copyrights, trademarks, trade names, designs, and overall appearance of the website—including software, images, texts, logos, and icons—remain the property of Asaal Beauty and/or its owners, protected under intellectual property laws of the Kingdom of Saudi Arabia and international laws.
Registration & Account
Creating an Account
When registering, you commit to:
- Providing accurate, correct, and up-to-date information
- Keeping your password confidential
- Notifying us immediately if you suspect account compromise
Your Responsibility
You are responsible for all activities through your account. Asaal Beauty is not liable for any losses resulting from unauthorized disclosure of your account information.
Eligibility
Purchasing products through the website is restricted to:
- Persons who can legally enter into contracts online under Saudi Arabian laws
- Those with a valid payment card from an accepted issuer
Products are for personal use or gifts only. They may not be resold or used for commercial purposes.
Orders & Purchases
Submitting an Order
When placing an order, you confirm that:
- Information provided is correct and complete
- The payment card used is yours or you have permission to use it
- You have legal authority to complete the transaction
Order Confirmation
After completing payment, you will receive confirmation via email. This confirmation means we received your order, not final acceptance of the contract.
Our Right to Refuse
We reserve the right to refuse or cancel any order for the following reasons:
- Product unavailability
- Suspicion of fraudulent activity
- Error in pricing or product description
- Payment not completed
In case of cancellation, we will refund the full amount within 14 business days.
Pricing Accuracy
We make every effort to ensure pricing accuracy. If we discover a pricing error in your order, we will notify you as soon as possible and reserve the right to cancel the order. If payment was made, we will refund the full amount.
Prices & Payment
Prices
- Prices include VAT where applicable
- We reserve the right to modify prices without prior notice
- The price displayed at time of order is the binding price
Accepted Payment Methods:
Security
Your transactions are protected by SSL encryption. Your card data is not stored on our systems.
Delivery
For complete details, please refer to the Shipping Policy.
Shipping within Saudi Arabia:
- Duration: 3-7 business days from order confirmation
- Delays may occur during promotions and sales seasons
- Delivery from Saturday to Thursday (Friday and official holidays excluded)
International Shipping:
- GCC countries: 7-14 business days
- International: 7-21 business days depending on destination
International Shipping & Customs:
International orders may be subject to customs fees according to each country's laws. These fees are not included in the product or shipping price and are your responsibility.
Your Responsibility:
You are responsible for providing a correct shipping address. Asaal Beauty is not liable for delays resulting from incorrect addresses.
Golden Warranty
At Asaal Beauty, we offer the Golden Warranty instead of a traditional return policy.
For complete details, please refer to the Warranty Policy.
What the Warranty Covers:
- Manufacturing defects or damage during shipping
- Mismatch of declared ingredients
- Failure to achieve declared benefits
Warranty Conditions:
- Consumption not exceeding 20% of content
- Proof of purchase (order number)
Why We Don't Accept Returns?
Health Considerations
Personal care products, once opened, cannot be resold for health and safety reasons
Product Quality
Our products require precise storage and transport to maintain their quality
Refrigerated Shipping System
We ship all our products refrigerated to ensure they arrive with the same quality they left their source
Product Quality & Liability
Product Quality
We strive to deliver high-quality products. However:
- Results vary from person to person
- We recommend conducting a sensitivity test before full use
- We are not responsible for damages resulting from misuse or failure to follow instructions
Website
We strive to ensure information accuracy, but we do not guarantee:
- The website is free of errors
- Uninterrupted service
- Accurate color display on your screen
Limitation of Liability
In all cases, our liability is limited to the value of purchases you made in the past 12 months.
Indemnification
You agree to indemnify Asaal Beauty and its employees from any claims, losses, or expenses arising from:
- Your violation of these Terms
- Violation of third-party rights
- Illegal use of the website
Modifications
We reserve the right to modify these Terms at any time.
- Updates are published on this page
- The "Last Updated" date indicates modifications
- Your continued use of the website after modifications means your agreement to them
We recommend reviewing this page periodically.
General Provisions
Severability
If any provision is deemed invalid, the remaining provisions remain in effect.
Waiver
Our failure to exercise any right does not constitute a waiver.
Complete Agreement
These Terms, together with the Privacy Policy, Warranty Policy, and Shipping Policy, constitute the complete agreement between you and Asaal Beauty.
Language
These Terms are available in Arabic and English. In case of conflict, the Arabic text prevails.
Governing Law & Dispute Resolution
Applicable Law
These Terms are governed by the laws of the Kingdom of Saudi Arabia.
Jurisdiction
All disputes arising from these Terms are subject to the exclusive jurisdiction of the courts of the Kingdom of Saudi Arabia.
Your Rights
Your Personal Data
You have the right to:
- Access your data
- Correct your data
- Request deletion of your account (in accordance with Privacy Policy)
Contact Us
Message us and we'll be happy to help.
Thank you for trusting Asaal Beauty.