Return and Exchange Policy

Please retain the original receipt for all exchanges and returns through Asaal Beauty.

The return period is 3 days from the date of purchase, and the exchange period is 7 days from the date of purchase. The merchandise must be in its original condition and securely sealed, with all original tags.

In consideration of your safety and health precautions, Asaal Beauty does not allow for the exchange or return of cosmetics, skincare products, and accessories under any circumstance.

There might be exceptional cases that can be considered based on specific conditions. During the return process, the purchase value will be refunded using the original payment method (cash or card).

We always strive to provide the best service to our customers. If you have any additional inquiries regarding our exchange and return policy, please do not hesitate to contact our customer service team.

Q: What is the allowed duration for the return process?
A: The return period is 3 days from the date of purchase.

Q: What is the allowed duration for the exchange process?
A: The exchange period is 7 days from the date of purchase.

Q: What is the required condition of the merchandise for a return or exchange?
A: The merchandise must be in its original condition and securely sealed, with all original tags.

Q: What items cannot be returned or exchanged?
A: Cosmetics, skincare products, and accessories cannot be exchanged or returned under any circumstances.

Q: Are there exceptions to the no-return and no-exchange rule for some items?
A: Yes, there are certain exceptional cases that can be considered based on specific conditions.

Q: How will the purchase value be refunded during the return process?
A: The purchase value will be refunded using the same original payment method, whether in cash or via card.

Q: What can I do if I have additional inquiries about the return and exchange policy?
A: You can contact the customer service team if you have any additional inquiries about the return and exchange policy.

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